Artwork size requirements depend on the product. For example, an A4 flyer should measure 210 mm × 297 mm. Always include a 3 mm bleed on all sides for clean trimming. Custom sizes are also available — feel free to contact us for assistance.

Yes, we offer in-house design services for layout adjustments, touch-ups, or complete custom designs (charges apply). As design preferences are subjective, we also recommend using tools like Canva or submitting your design in Photoshop format.

We recommend submitting high-resolution PDF files in CMYK color mode, at 300 DPI with a 3 mm bleed. We also accept JPEG, PNG, CDR, and PSD files if the resolution is sufficient.

Yes, but image quality depends on the resolution. We'll advise you if your file is too low in quality. Screenshots and non-HD WhatsApp photos are discouraged. For best results, please provide the original file.

We perform a basic check for dimensions, bleed, and fonts. For in-depth design checks, we recommend using our professional design services.

Standard turnaround time is 7–12 working days, depending on product type and quantity. Custom or bulk orders may require additional time. For urgent jobs, please contact us directly (additional charges may apply).

Yes, we provide urgent printing for selected items such as booklets, flyers, and stickers, provided the artwork is confirmed early. Please WhatsApp us to check availability.

Design changes are possible only if printing has not started. Kindly inform us as soon as possible to avoid delays or additional charges.

Minimum order quantities vary by product. For example, flyers start from 100 pieces, while signboards can be ordered in single units. Contact us for specific details.

Yes, we can provide digital mockups or printed proofs for larger jobs or color-sensitive items. Additional charges may apply.

Yes, we provide delivery within Sabah and can arrange courier services to other states in Malaysia. Delivery charges may apply based on location.

Yes, you are welcome to visit our office. To reduce waiting time, we recommend contacting us on WhatsApp beforehand.

Send us your product type, quantity, size, and any special requirements via WhatsApp. The more details you provide, the more accurate your quotation will be.

If the mistake is on our part, we will reprint it at no additional cost. If the error is in the submitted file, we can offer a discounted reprint option.

Digital printing is ideal for small quantities and fast turnaround times. Offset printing is more economical for larger volumes and delivers more consistent color results.

We offer a variety of materials such as art card, simili, kraft, PVC, and sticker stock. Available finishes include matte/gloss lamination, spot UV, gold stamping, and more.

Digital screens display RGB colors, while printing uses CMYK. Variations may occur due to color space conversion and material types. A 5–10% difference in color is generally acceptable.

Yes, we can provide PDF digital proofs or printed physical samples upon request for color-sensitive jobs. Final confirmation is required before printing.

Bleed is an extra 3 mm margin beyond the trim line to ensure color extends to the edge after cutting. Keep text and key elements at least 5 mm inside the edge to avoid being trimmed off.

Yes. Larger quantities often qualify for a lower per-unit price, especially with offset printing. Additional discounts may apply for upfront payments.

Yes, we securely store your artwork for future reprints unless you request deletion. Files are typically retained for a reasonable period.

We focus on providing excellent value through high-quality materials and service. If you receive a better quote elsewhere, let us know — we’re happy to discuss and negotiate.